Frequently Asked Questions

Everything you need to know about your STAUD experience.

What is your return policy?

We accept returns on full-priced items within 14 days of the delivery date. Items must be in their original condition, unworn, and with all tags attached. Please note that all sale items are final sale.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number on the carrier's website to monitor your shipment's progress.

Do you offer international shipping?

Yes, STAUD ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred shipping method.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for buy-now-pay-later options.

How do I care for my STAUD leather goods?

To maintain the quality of your leather items, we recommend avoiding prolonged exposure to direct sunlight and moisture. Store your bag in the provided dust bag when not in use and clean with a soft, dry cloth.

Can I modify or cancel my order after it has been placed?

Because we aim to process orders as quickly as possible, we are unable to modify or cancel an order once it has been confirmed. Please double-check your shipping address and item selection before finalizing your purchase.